Emergencies arise, and euros are lost. Every minute counts, as every minute has a price. When timing means everything, having a reliable transportation company that can deliver is vital – no matter when or where a crisis arises.
Flexibility and thinking outside the box are qualities that should be considered when making the choice – sometimes a premium priced, ultra-fast, ISO 9001 certified delivery service can often have much less of a sting than the expenses due to lost time. World Courier’s strong global reach and determination to achieve what others cannot includes tailor-made solutions such as the use of commercial “next flight out” or charter flights.
The company is a 24 hour premium courier that works exclusively in the handling of priority shipments; and they are experts in finding the fastest, most direct and reliable route. But, as the following examples illustrate, no two scenarios are the same, and often multiple options for routing or type of transportation service have to be considered.
The first example started with an urgent call on Thursday at 16:00 from an offshore drilling company to LogiTrans, a logistics company located in Stavanger, Norway. Four kilos of emergency spare parts were to be sent from an offshore installation in Brazil to a dry-docked vessel in Japan, and the customer wanted a hand carry solution. Determined to get the package delivered in record time, LogiTrans called World Courier. The initial message was short and clear: “there will be a helicopter arriving around 13:30 (local time) at a heli-base near the Brazilian formula-one racetrack. Onboard will be a person with a package. We need you to get this to Japan.” Gathering and understanding information was a true challenge. Due to visa problems for Brazilians travelling to Japan, the first on-board courier had to be routed via Europe where another courier with Japanese visa authorisation continued the journey. The final solution required four hand carries (RIO-SAO-FRA-TYO-AMORI-SHI) and one visa to be delivered by 22:00 Sunday in Japan (eleven hours were lost due to the time change between continents).
In another situation, on a Tuesday afternoon at the close of business, a high-tech company’s client had an assembly line down. They needed the fastest solution for retrieving 12 kilos of spare parts from Amberg, Germany to the stopped factory in Oslo. With production losses already surpassing 500,000 euros for one afternoon, their client was looking for instant results. A hand carry solution and a freight solution seemed to be the answer. The parcel was ready in Amberg at 19:00, which had to be driven to Frankfurt. Given this delay, the best option was to use an on-board courier, but it became clear during the drive that the last flight out from FRA to OSL would be unattainable, meaning waiting until the next morning. The only solution was to charter a flight leaving at 23:10. Delivery took place in downtown Oslo, Wednesday morning at 01:45, less than an hour after touch-down.
The third example involves a large German shipping company with a disabled vessel anchored outside of Marseille. To remedy this situation, three pallets with 750 kilos of machine parts needed to be transferred from their OEM in Copenhagen to Marseille. However, the parts were still in production on Friday, so the waiting game began. The transport company received the available information, along with a request that the freight be delivered Sunday. Obstacles included overcoming lack of pick-up time, limited freight space on passenger aircraft and extremely limited weekend opening hours for cargo services in France. The tariff for such a large quantity of goods, without reduction, came at a cost of 16,000 euros for a commercial flight; however, World Courier’s research included chartered aircrafts, which amazingly had only half the tax. Therefore, the question was whether same-day or early Saturday delivery via charter flight for a cost of 12,000 euros would be acceptable (Sunday freight delivery would cost 10,000 euros). After careful consideration of the costs associated with the extra fuel consumption needed to make-up the time lost, the decision was that spending 2,000 euros extra would be more cost effective. The transport exceeded expectations with delivery on-board at Saturday 00:01, saving two full days of delay in Marseille harbour, and substantial of out-of-pocket expenses.
Although the price for these types of services might stop some companies in their tracks, such examples also prove that where there is a will, there is a way. With 140 offices located in over 50 countries, World Courier offers knowledge of local customs regulations by avoiding delays and expediting transit times through offering assistance with required documentation. Hurdles are overcome in stride, as proactive employees avoid and overcome bad weather for each routing, adjust flights to accommodate delayed pick-up times, flexibly doing whatever it takes to provide “a service no one else can deliver.”