Big restructuring costs. A different reform from the politicians’ one-door vision. Small offices seem to work better than large ones.
Researcher Jacob Aars of the Uni Research Rokkan Centre has summarised the lessons of the reform in NAV (the Norwegian Labour and Welfare Administration).
Since last summer, Aars has led the evaluation of the NAV reform, a gigantic and complex restructuring of the Norwegian public sector.
NAV was created in 2006 to replace separate labour and social security organisations. The intention was that this new state agency would enter into partnerships with local authorities involving collaboration on local NAV offices.
The idea was ‘one door for all services’.
You can read more about the research here.