Consorte Danmark A/S has signed contracts with 2 new customers for supply of the PULSE customer contact solution, while City of Copenhagen is extending its business with Consorte.
Consorte Danmark A/S has signed contracts with 2 new customers for supply of the PULSE customer contact solution, while City of Copenhagen is extending its business with Consorte. The new customers are PFA Pension and the Ministry of the Environment.
Consorte Danmark has signed two new contracts for supply of the Consorte PULSE customer contact solution. At the same time, City of Copenhagen is extending its business with Consorte by setting up civic service centres for which Consorte will be managing inbound telephony.
PFA Pension is one of Denmark's leading providers of company pensions and is now going to build a single contact centre for processing all customer enquiries. The centre will be manned by up to 40 agents who will be using Consorte PULSE to deal with enquiries arriving by phone and e-mail.
Consorte will also be supplying a PULSE solution to the Danish Ministry of the Environment. This will route incoming calls to the Ministry's 30 different sites in Denmark. Initially, 20 PULSE agents in all will be connected to the solution.
Consorte's existing customer, City of Copenhagen, is creating 4 civic service centres to deal with enquiries about nurseries, housing, tax and so forth. Consorte will be setting up a PULSE solution to manage this traffic.
"These contracts confirm that we are well-placed in both the public and private sectors in Denmark. We are able to supply cost-effective solutions to organisations which depend on having an excellent service apparatus. PULSE provides a good platform for building relationships, whether in the public or private sectors," says CEO Guttorm B. Johansen.
With these developments, Consorte Danmark A/S now has more than 60 clients in Denmark and the Danish market is showing a good rate of growth.