Relief products and services

For many years relief organizations throughout the world have used Norwegian products in a wide variety of situations and under tough climatic conditions. The products are well known for their quality, and have been utilized and proven functional in the field. A number of UN agencies and NGOs currently use the products listed here.


NORSTAFF is the human resource component of NOREPS and is supported by the Royal Norwegian Ministry of Foreign Affairs. NORSTAFF, the world's first civilian standby force, is the backbone of the Norwegian Refugee Council's emergency roster. The mandate of Norstaff is to enhance the UN's capacity in complex emergencies. Today, NORSTAFF is made up of roughly 300 experienced professionals from 25 different job categories. All have experience from various emergency operations. NORSTAFF supplies personnel to fill posts ranging from the Head Office to mechanics in the field.


NORSTAFF personnel have all been individually selected, interviewed and trained for demanding assignments in emergency operations. A unique feature of the roster is that all personnel hold regular civilian jobs when on standby. Each individual's employer has an agreement with the NRC which allows their staff to obtain a leave of absence within 72 hours from being called out. The NRC fulfils employer obligations towards the civilian staff on assignment, minimizing the administrative workload of its partners. Mobilization and deployment are carried out under procedures established by the NRC's partners. They either fax or e-mail their request to the NRC along with the necessary information, including relevant job assignment categories. The NRC submits its budget within hours. Upon approval, the requesting agency sends a letter of intent (or the equivalent) and details regarding deployment. The operational costs are provided by sources outside The NRC, either by the requesting agency or through the Norwegian Governement's emergency funds. Since its establishment in 1991, NORSTAFF has been a primary organization behind nearly every major international emergency operation. During the past five years staff has been seconded to: UNHCR, UNICEF, OCHA, IOM, WFP, WHO, UNESCO, UNV, UNDP, UNHCHR, OSCE and EUMM.


Service Packages

Service Packages are designed as integrated systems combining the most suitable relief products with highly-qualified personnel. The packages are available to all organizations operating in emergency areas. To ensure that the Norwegian Service Packages are compatible with those of the most important international operators, equipment specifications have been developed in close cooperation with major UN agencies.


NOREPS, The Norwegian Trade Council
Drammensveien 40, NO-0243 Oslo, Norway.
Tel: +47 22 92 63 00 Fax: +47 22 92 64 00

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